Refund and Returns Policy for LuxPariz.com

Effective Date: January 3, 2025

1. Introduction

   • At LuxPariz.com, we strive to offer high-quality products. If you’re not satisfied with your purchase, our Refund and Returns Policy is designed to provide a smooth process for returning items.

2. Eligibility for Returns

   • You can return items within 30 days of receipt for a full refund, exchange, or store credit.
   • The items must be unused, in their original condition, with all packaging intact. Items must be in resalable condition for a return to be accepted.

3. Non-returnable Items

   • Certain products, such as perishable goods, customized items, and final sale products, are not eligible for return or refund.
   • Digital downloads or gift cards are also non-refundable.

4. Return Process

   • Step 1: Contact our customer service team at info@luxpariz.com within 30 days of receiving your order.
   • Step 2: Provide your order number and reason for the return.
   • Step 3: Our team will guide you through the return process and provide a return shipping label (if applicable).
   • Step 4: Package your items securely and send them back to us.

5. Refunds

   • Once your return is processed, we will issue a refund to the original payment method.
   • Refund processing typically takes 5-7 business days after receiving the returned item.
   • Please note that shipping costs are non-refundable.

6. Exchanges

   • If you wish to exchange an item for a different product, you can follow the return process and place a new order for the replacement item.
   • Exchanges are subject to availability and shipping fees may apply.

7. Damaged or Defective Items

   • If you receive a damaged or defective item, please contact us immediately for a replacement or refund.
   • We may require photos of the damage to process your request efficiently.

8. Cancellations

   • Orders can be canceled before they are shipped. To request a cancellation, please contact us as soon as possible. If the order has already been processed or shipped, you will need to follow the return procedure.

9. Return Shipping Costs

   • You are responsible for return shipping unless the item is defective or the return is a result of our error. In such cases, we will provide a prepaid return label.

10. Contact Us

    • For any questions or assistance with returns or refunds, please contact us at:
      • Email: info@luxpariz.com
      • Phone: (781) 961-4352
      • Address: 135 Mitchell St, Randolph, Massachusetts (MA), 02368